Our technicians and engineers are permanently located at our data centre on a 24/7 basis.
We can therefore provide you with basic hands and eyes support on your equipment, rather than having to send your own IT personnel to the data centre. This delivers a quick and more cost effective solution.
The basic remote support that is available is as follows:
- Checking Alarms for Faults – visible and audible
- Securing cables and connections
- Network Patching
- Power On/Off Equipment
- CD Swapping & Tape
- Reboot Server: switch on/off and report any irregularities
- Visual check if equipment is on and operational
- KVM Consol (customer supplied), report, follow instruction. Sentronex will also provide a mobile Keyboard, monitor, and mouse, which is made available to all customers
Get in touch today to discuss your specific operational requirements.