Privacy Notice

SNX Services Privacy Notice

Last updated: May 2018

Collection of Personal Information

We collect and process your Personal Information to provide you with access to our services and products, to help us improve our offerings to you and for certain other purposes explained below. Sentronex is the ‘Controller’ of any personal data you provide to us. Our registered address is at 10 John Street, London, WC1N 2EB. We collect a wide range of personal information depending upon the nature of our relationship with you as the data subject.

We collect and process personal data from our personnel including name, job titles, phone numbers, email addresses, address, Disclosure and Barring Service (DBS) reference, username, date of birth, driving licence, bank account details and national insurance number. These are collected as a means to fulfil our legal obligations as an employer and only names are ever disclosed to customers or suppliers in the course of the performance of our various contracts. Additionally, we obtain personnel data in relation to photo and gender as a means of identification (for the photo) and in order to monitor equality and diversity (for the other elements). The basis for processing this sensitive data is established by the use of a consent form. Finally, we may be required to undertake a DBS check of certain personnel who work at locations where this is required. The data required to fulfil this check is provided to a third party who complete the DBS check on our behalf and in accordance with strict contractual terms and conditions. Prior to undertaking the DBS application, consent to do so will be sought from our personnel and the results of the check limited to the Management Team of Sentronex and to relevant customers.

With regards to our customers, potential customers and suppliers, we will again collect and process names, addresses, email addresses and phone numbers, which we use in the following ways:

  • In the performance of our or their contractual obligations or as part of our legal obligations;
  • With a legitimate interest in maintaining a professional relationship with potential customers (taking into consideration their individual rights and freedoms).

We may also on occasion collect witness or third party names, addresses and phone numbers as part of our insurance obligations.

Additionally, we may collect non-personal information such as geographical location, details pertaining to processes, documents and arrangements. These are collected as part of the services we provide and are not held for any other purpose. You cannot be identified from this information and it is only used to assist us in providing an effective service

We will use your personal and non-personal information only for the purposes for which it was collected or agreed with you, for example:

  • To confirm and verify your identity or to verify that you are an authorised customer for security purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To notify you about changes to our service;
  • For the detection and prevention of fraud, crime, or other malpractice;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • For audit and record keeping purposes;
  • In connection with legal proceedings;
  • We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law;
  • Collect information about the device you are using to view the Sentronex websites, such as your IP address or the type of internet browser or operating system you are using;
  • To respond to your queries or comments.

What we do with it

The personal data and sensitive data identified above is only processed by us in the UK and EU. Third parties may on occasion have access to your personal data only when they are under contract and following the signature of a non-disclosure agreement and only in line with the services these third parties are contracted to do so in order for Sentronex to function as a business. This data will also be processed in the European Union and in the United States (where the necessary approvals have been established). The services, applications and software that collect your personal data are listed below:

  • Customer Relationship Management System (CRM)
  • General Ledger
  • Microsoft Hosted Services
  • Data Backup Solution
  • Disaster Recovery Solution
  • Antivirus/Anti-malware Software
  • Security Monitoring Services
  • Multi factor authentication tool
  • Licensing – software, applications and services

How long we keep it

Sentronex operate in compliance with a very comprehensive Control of Records procedure which sets out the maximum duration for each type of record held, unless you exercise your rights highlighted below. Of course, if there is no contract of employment, provision of services to or by Sentronex, then we will look to retain records for no longer than is necessary.

What we would also like to do with it

We do not collect personal data for marketing purposes, but with a legitimate interest in maintaining and developing professional relationship with potential customers (taking into consideration their individual rights and freedoms). We publish news and updates from time to time and simply post these on our website and/or on social media sites to assist and generate interest in our business. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Of course, we also use personal data as part of our service delivery, procurement management and to best manage our very valuable human resource.

What are your Data Subject Access Rights?

You have the following rights as a Data Subject:

  • Right to access – you have the right to request a copy of all data we hold about you;
  • Right to rectification – where any data we hold is incorrect you have the right to ensure it is correct;
  • Right to be forgotten – if you no longer wish for us to hold your data, we will delete it;
  • Right to portability – you can ask us to provide your data to a third party in machine readable formats;
  • Right to restrict processing – since we only use this to contact you, there is no processing to restrict, we would simply delete the information wherever possible and in keeping with our own obligations.

If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Lead who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office.

Our Data Protection Lead can be contacted in following ways:


Telephone: 0207 397 7400

Address: 42 Southwark Street, London, SE1 1UN



Website Cookies

Cookies are pieces of information placed on your hard drive after you visit web sites. SNX Services use these as part of your user experience of our website. Your browser manages the cookie. To ensure we are publishing content you need and want, SNX Services uses cookies to distinguish between types of visitors and to serve ads based on prior visits to the site. When you visit the site, a cookie is placed on your machine (if you accept cookies) or is read if you’ve visited the site previously. You can make the choice of whether to accept a cookie or not with your browser settings. Please see your browser instructions for other guidelines on cookie use. Cookies may or may not contain personally identifiable information.

How Do We Use These Cookies?

SNX Services actively use cookies to record how our visitors use and browse around our website ( This helps us determine popular and unpopular pages and lets us know where we need to improve our product and service offering.

In order to achieve this we use the popular Google Analytics system which shows us what our most popular sections are, what our users type into Google in order to find us and how effective our marketing campaigns are.

What Do These Cookies Used By SNX Services Look Like?

If you check your web browser settings for the cookies our website uses, you should see the following:

Cookie Why We Use It Cookie Identifier
Google Analytics Track anonymous visits to our website to help understand how people access, use and interact with our site. _ga
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Information Access and Security

SNX Services only shares confidential information with its business partners and only in the context for which it was provided. If you have submitted confidential information to this website, and would like that information deleted from our records, please contact SNX Services via our Contact Us links. We will use reasonable efforts to delete this information from our files.

Links to Other Sites

In some areas, includes links to other websites. Note that we do not review the privacy practices of those sites, or guarantee the privacy of information you enter outside of