Sentronex provide bespoke, proactive high-end IT support solutions to London-based financial institutions through SentroSupport.  We ensure that your IT infrastructure is up-to-date with the latest technology, and remains a reliable component of your daily operations.

Sentronex go over and above what is traditional for an IT services provider, and we do not believe in a ‘one size fits all’ solution. Our SentroSupport offering can be divided into three levels of service, allowing us to cater for organisations of various sizes, with different budgets, whilst providing bespoke IT support solutions that work.

What does your business require?


Fully outsourced IT

SentroSupport provides a complete, fully managed, and flexible IT outsourcing service.  We support a variety of IT environments, and we can build a new infrastructure if required.  In addition, we provide a range of IT professionals to support your operations for an on-going and fully transparent monthly charge. In essence, Sentronex become your IT department.

Would you like to know the best way to proceed? Call us today to speak to one of our experts.

Collaborative Support

Sentronex understand that for some regulated institutions, a fully outsourced, end-to-end service plan is not the most practical IT support solution.  Instead, a customer can elect for the SentroSupport collaborative option, which sees a Sentronex engineer working alongside a customer’s existing in-house IT team or representative.

Would you like to know the best way to proceed? Call us today to speak to one of our experts.

Ad-hoc IT Projects

SentroSupport offers a variety of ad-hoc IT support on both a retained contract and one-off project basis.  To ensure that your business benefits from the latest financial technology and remains FCA compliant, our team of experts delivers a range of flexible packages to include any or all of the following:

  • Emergency or holiday desktop/senior support cover
  • Strategic and advisory IT services
  • Email archiving setup
  • Web security setup
  • Backup implementation or upgrade
  • IT system and infrastructure updates – are you thinking of upgrading to Exchange 2010 or Windows Server 2012?
  • Office relocation support
  • VAT testing for new front office applications

Contact us today to discuss your IT support requirement and find out how best Sentronex can help you.

Account Management

Unlike many of our competitors, Sentronex is able to offer every customer a dedicated and experienced Account Manager.

Each client is assigned a key point of contact – someone to liaise between the customer, the Sentronex engineers, and any suppliers. In addition, your Account Manager will schedule regular review meetings, organise task allocation and coordinate delivery and project management, all whilst maintaining a positive working relationship and establishing long-term partnerships.

 

For more information about our SentroSupport service offering, please contact us or view our related case studies.